Julián Torres is an Intake Coordinator with experience in phone-based client intake and sales within the BPO industry. Raised between Yarumal, Antioquia and Bogotá, Colombia, he developed strong communication skills and adaptability. He completed half of a Psychology degree at Universidad Luis Amigó, building a solid understanding of human behavior and emotional intelligence. He brings discipline, responsibility, and consistency to his work, with strengths in active listening and identifying client needs. With around four years of experience in fast-paced environments, Julián is motivated to grow within the company, contribute to strong intake results, and serve as a reliable and professional first point of contact for clients

Lady Velásquez serves as the Intake Coordinator at James Immigration Law, where she is the clients' first point of contact. In this role, she is responsible for welcoming new clients, understanding their individual needs, and ensuring they feel supported from the very beginning of their legal journey. With over three years of experience in customer service and four years in retail, Lady brings a strong foundation in client relations and communication. Her professional background reflects a deep commitment to service and empathy, qualities she now channels into the immigration field. Lady believes that success is not defined by money or status, but by living purposefully, helping others, and being a force for good. For her, being part of the James Immigration Law team is not just a job; it’s a reflection of her values and a path to personal fulfillment. Her strong sense of responsibility and dedication to being a positive influence in the world are evident in the passion and care she brings to her role every day.

Maria Aguero is a Senior Paralegal and Intake Specialist at James Immigration Law, where she has worked since 2017. She holds an associate's degree in paralegal studies and a bachelor's in legal studies. With over a decade of experience, Maria understands the challenges of immigration and uses her knowledge to support the firm’s mission of keeping families together and offering life-changing solutions with honesty and compassion. The daughter of Cuban immigrants who fled persecution, Maria deeply understands the struggles of clients. She applies strong empathy to listen to and understand their stories, believing everyone deserves to feel heard. She is especially passionate about working with survivors of human trafficking, offering a safe environment to process their trauma and reminding them they are defined not by their struggles, but by their strength. Maria empowers clients to rediscover their sense of self and find hope in a brighter future.

María José Orrego Torres is a legal assistant who began her career at the firm as an intake coordinator. She is known for her attention to detail, organizational skills, empathy, and strong commitment to her work. In her current role, she provides essential support in preparing immigration forms and case documentation, helping to ensure accuracy and efficiency throughout the legal process. Her responsible and meticulous approach, combined with her dedication to each case, reflects her commitment to professionalism and reinforces the trust that clients place in the firm.

Mateo Restrepo is the Admissions Coordinator at James Immigration Law, where he is responsible for customer service with a focus on selling specialized immigration legal services. His role is essential in guiding migrants from the first contact, understanding their needs, and guiding them clearly and empathetically through the initial process. He has more than four years of experience in customer service and sales, which has allowed him to develop strong communication, persuasion, and trust-building skills. In addition, he has experience teaching English, having worked for a year and a half at an English academy and also offering private lessons, which strengthened his ability to explain complex information in a simple and accessible way. Mateo is deeply motivated by his work in the immigration field, as he is passionate about helping people resolve their legal situations and providing them with peace of mind during important moments in their lives. He is proud to be part of James Immigration Law because of the firm's prestige, excellent work environment, and opportunities for professional growth. He brings empathy, good communication skills, cheerfulness, and a willingness to collaborate to the team. In his free time, he enjoys playing sports as a way to maintain balance and discipline.

Mayra León is a Legal Intake Specialist and Legal Assistant at James Immigration Law, where she provides essential support to clients and helps them better understand their legal process. As someone who immigrated to the United States from Guadalajara, Mexico, Mayra understands firsthand the challenges and hopes that come with the immigration process. Her personal experience fuels her empathy and her commitment to making every client feel seen, heard, and supported. In addition to her work at the firm, Mayra serves in the U.S. Army Reserve, embodying the values of service, discipline, and dedication both on and off duty. Her unique background allows her to connect with clients on a personal level, while maintaining the professionalism and integrity required in the legal field. Mayra is proud to be part of the James Immigration Law team, a team committed to each individual’s story and to helping families navigate life-changing processes with confidence and support.

Melisa Baez is a Legal Intake Specialist at James Immigration Law. She conducts legal consultations to identify the best strategy to help our clients achieve their dream of living legally in the United States. Melisa listens to each client's story with empathy and offers transparent solutions for their immigration status. She has a degree in Psychology from the National University of Colombia. Her experience as a mental health psychologist has shaped her strong listening skills and deep sense of empathy, which allows her to truly understand each individual's needs and promote their well-being. In addition, she has extensive knowledge of U.S. immigration law, making clients feel supported and informed. Her passion for helping comes from her dual vocation as a psychologist and legal specialist. With Melisa, clients find someone who listens, cares and is committed to protecting the rights of immigrants so they can fulfill their dreams and transform their lives.

Miguel Rodriguez is a Intake Specialist at James Immigration Law. His role is to be the primary bridge and fundamental support for those seeking to build a new life and adjust their status in the United States. His professional journey is diverse, spanning from intake coordination to customer service and administrative management. However, his true passion lies in human connection and the positive impact he can make on his clients' lives. Miguel's work extends beyond mere case management; it is deeply humanitarian. He sits with each prospective client, providing a safe space for them to share their story and challenges, listening with empathy and without judgment. He understands the complexity and sensitivity of every situation. Through detailed listening, he collaborates closely with the firm's lead attorneys.Miguel is proud to be the link between clients' needs and the attorneys' legal expertise. He is committed to accompanying them every step of the process, ensuring they feel understood, supported, and guided toward a safer and more hopeful future.

Mitchell Ortega is a Intake Specialist at James Immigration Law, where she helps identify the best legal options for each client, offering guidance throughout the immigration process. With a background in psychology and experience working with children, families, and vulnerable communities, Mitchell brings a deep understanding of human needs to her role.Her professional journey has consistently been motivated by a desire to help others, especially those going through challenging transitions. Experience in the humanitarian field shapes her approach with empathy, patience, and a sincere commitment to making a difference in every case.Mitchell believes that James Immigration Law is more than just a law firm, it’s a team of dedicated professionals who listen, support, and fight for the rights of migrants. She is proud to be part of a group that leads with heart and integrity. With her warm presence and strong sense of responsibility, Mitchell creates a space where clients feel safe, heard, and empowered to confidently move forward.